Complaint Resolution

You can use the complaints procedure if you are not satisfied with the actions of officials and/or administrators of the municipality of Gemert-Bakel. For example, if you have been treated improperly during a conversation or you do not receive an answer to your letter.

Important text: A complaint is always about behavior.

It is best to file a complaint as soon as possible, but at least within a year of the incident you wish to complain about. Then the incident will still be fresh in your mind and it may be possible to clear the air quickly. You can file your complaint as follows:

• Oral:

  • to the complaints coordinator at telephone number 0492-378 500. Oral complaints are picked up immediately by the complaints coordinator. We advise you to do this first, no matter how difficult it may be. Our complaints coordinator will speak to you calmly and help you as best he can. If necessary, the complaint coordinator will call you back at an agreed time if they cannot speak to you immediately.

• Digital:

  • by e-mail to gemeente@gemert-bakel.nl.
  • by logging in with DigiD and describing against whom, when and what conduct your complaint is directed. Complaint digitally

• By mail:

  • to the attention of the complaint coordinator. Please provide your letter with your name and address and indicate to whom your complaint is directed and why you have a complaint.

If you have a complaint, tell us! We are all better off for it!

You will receive written notification of complaints submitted digitally and in writing within 6 weeks. This period can be extended by four weeks.